Terms and Conditions

Welcome to Live Cricket Sales. By using our website and purchasing from us, you agree to the following terms and conditions. Please read them carefully before placing your order.

General Information

Live Cricket Sales is a registered business based in Eumundi, QLD, Australia.
We specialise in supplying live feeder crickets to pet owners in Australia.

Our contact details:
Eumundi QLD 4562
 info@livecricketsales.com.au

Use of This Website

By using this website, you agree not to:

  • Use it for illegal or unauthorised purposes
  • Copy, reproduce, or misuse any content or images without written consent
  • Attempt to interfere with our website security or operations

We reserve the right to update or remove website content at any time without notice.

Orders & Payments

All orders must be paid in full at checkout.
We accept payment via major credit/debit cards.
Prices are listed in AUD and include GST.

Live Cricket Sales reserves the right to cancel or refund any order in full or in part if:

  • The product is out of stock
  • A pricing or product error occurs
  • Delivery is not possible due to biosecurity or logistical constraints

Shipping Terms

Please refer to our Shipping Information page for full details.

Key points:

  • Orders are shipped via Express Post on Mondays and Tuesdays only
  • Orders must be placed before 8AM Tuesday to be included in that week’s dispatch
  • Shipping is limited to QLD, NSW, VIC, and SA
  • Free shipping applies to orders over $200 AUD

Live Arrival Warranty & Refunds

Please refer to our Refund and Returns Policy for full warranty terms.

Refunds will not be issued if:

More than 20% of crickets did not arrive dead
The customer failed to report the issue on the day of delivery
Daytime temperatures at the delivery address exceeded 34°C or dropped below 6°C
The package was not collected in a timely manner or was mishandled after delivery

Limitation of Liability

Live Cricket Sales is not responsible for:

  • Delays caused by Australia Post or courier services
  • Delivery failure due to incorrect address information
  • Losses caused by environmental conditions outside our control (e.g. extreme heat, cold, flooding, strikes)

We do not offer compensation for indirect or consequential losses resulting from late, lost, or damaged deliveries.

Intellectual Property

All text, logos, graphics, and product images on this site are the property of Live Cricket Sales and may not be used without written permission.

Privacy Policy

Your privacy is important to us. We collect customer data only for the purposes of processing orders and communicating with you. We do not sell or share your data with third parties.

See our Privacy Policy for full details.

Changes to Terms

We may update these Terms and Conditions at any time. The version on this page will always be the most current. Continued use of this site and our services indicates your acceptance of any updates.

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